Irene Hay, member of the wait staff at Crawford’s Pub and Eatery in Michigan City, was named Visit Michigan City LaPorte’s R.O.S.E. Award (Recognition of Service Excellence) winner for the month of July. This is what the customer said about the exceptional service they received. She was awesome. The PERFECT example of what a server should be. It felt as if we were being served by a best friend, rather than somebody receiving compensation for their time. In fact, we will be back because of her. Amazing! Hay, has been at Crawford’s for almost a year, she said, “I always want my guests to feel like they are a part of my family. I was very surprised to receive this award.” Hay received a framed certificate and a rose corsage with a $100 bill folded inside. She will be invited to the annual R.O.S.E. Luncheon in the spring where she will be considered for additional awards and she will be nominated for the State of Indiana’s annual Hoosier Hospitality Award.
2014 June ROSE Winner
Jordan Mellen, bar manager at Crawford’s Pub and Eatery in Michigan City, was named Visit Michigan City LaPorte’s June winner of the monthly Recognition of Service Excellence (R.O.S.E.) Award. Mellon was chosen by an impartial panel of judges based on a customer nomination that lauded her for friendly attitude and great service. This is what the customer said about the exceptional service they received. “I am in the area for a short time and started coming here for dinner and cocktails! She has made feel at home and like part of the family every single time I've come here,” the anonymous nominator said. “She not only has on the spot service but her personality will bring you back time and time again! I'm really surprised everyone hasn't nominated her because all of her customers are always happy.” Mellon, who has been at Crawford’s for less than a year, said she feels great about winning the R.O.S.E., because it lets her know she’s doing a good job. “We get a lot of people in here who stay at the hotel for a short time because they’re working on a local project or something. And I know many of them are away from their families,” Mellen said. “I have a family and I know how I would miss them, so I just try to make them feel like they’re a part of our family when they’re here.” Mellen received a framed certificate and a rose corsage with a $100 bill folded inside. She will be invited to the annual R.O.S.E. Luncheon in the spring and will be nominated for the State of Indiana’s annual Hoosier Hospitality Award.
2014 May ROSE Winner
Linda Turner loves her job. The employee at Holiday Inn Express enjoys being able to interact with people on a daily basis and making sure their stay is a good one. Because she works hard at that, she was awarded with Visit Michigan City LaPorte Convention & Visitors Bureau monthly Recognition of Service Excellence (R.O.S.E.) Award for the month of May. General Manager Jason Lambert said, “Linda was ecstatic to find that she had won the R.O.S.E. award. She got a bit emotional when she read the nomination letter from the guest. I truly believe that the guest captured Linda’s true caring nature in the letter. I have only been at this property for a little over a month and that much I can tell is true”. Turner was nominated for the award by out of town guests who ended up loving their stay. This is what the guest said about the exceptional service they received. “She went above and beyond in making sure my stay at the hotel was one of the most pleasant hotel stays I have ever experienced. Offering dining suggestions and just plain talking with me as a guest was very helpful. The over the top experience came when I asked about if the facility had a hot tub in the pool area to help relieve back pain issues. Since this was not available, she graciously upgraded me to a room with a spa tub! This hotel is lucky to have such a wonderful associate!” For winning the R.O.S.E. Award, Turner received a framed certificate and a rose corsage with a $100 bill folded inside. She will be honored at the yearly R.O.S.E. Luncheon, held each spring along with Porter County, and will be nominated for the Indiana Hoosier Hospitality Award.
2014 April ROSE Winner
It was a dismal, cold, blustery day, indicative of the winter experienced in Northwest Indiana in 2014. So when a couple on their way to an important doctor appointment in Westville had a tire go bad, they were worried how they’d make it through the day. Then Drew Sherwood showed up in his yellow truck with Quick’s Auto emblazoned on the side, fixed the couple’s tire, and made an impression lasting enough that the couple nominated Sherwood for a R.O.S.E. Award, which he was awarded for the month of April. “He didn’t have to do (what he did). And I suspect that considering the blustery cold weather, most others would’ve let us fend for ourselves,” the couple said. “After he was done, he said we’d be in his prayers. Meeting him made up for the frustrations of the day. I'm very sure that his Mom was looking down smiling, proud that she had raised such a fine son. Thank you, you are a special person.” While helping the couple, which he knew was dealing with cancer treatments; Sherwood made a connection with the couple by talking about his mother, who had suffered cancer, as well. “Usually when we go out on a call, we don’t see the greatest things. So it’s nice to be able to help good people who just need a hand to get out of a sticky situation,” Sherwood said. “It’s what we do. I see someone who needs help, especially in weather like that, and I want to help them.” Sherwood was awarded a framed certificate, along with a rose corsage and a $100 bill. He’ll be invited to the annual R.O.S.E. Luncheon next spring and will be nominated for the State of Indiana’s Hoosier Hospitality Award.
2014 February ROSE Winners
Thanks to their friendly demeanor and above-and-beyond spirit, owners of Goose Feathers Gaggle of Gifts were awarded Visit Michigan City LaPorte’s Recognition of Service Excellence (R.O.S.E.) Award for February. Sherri Shelton and Donna Bosh, were nominated for the R.O.S.E. by a customer who was impressed with the service she received in preparing for a major LaPorte fundraising event. “They have always gone above and beyond to see that I received exactly what I wanted in the area of gifts, as well as helping me with planning decorations for events - in particular for LaPorte County Symphony Orchestra's fundraising event, Hoosier STAR, of which I am Chairperson,” the nominator said. “They always have smiles on their faces and give great attention to detail - a true asset and representative to impress visitors to our retail community. They know what is going on in the community and are eager to talk about upcoming events and other destinations. They are positive forces in the community.” The winners will receive a framed certificate, along with a rose corsage and a $100 bill. They’ll also be invited to Visit Michigan City’s annual ROSE Luncheon, held in May during National Tourism Week and will be nominated for the state of Indiana’s annual Hoosier Hospitality Award.
2014 January ROSE Winner
Mary Carr has been a familiar, friendly face to many of Michigan City’s service clubs for years, happily serving lunches all over town on behalf of Great Lakes Catering. This week the long-time employee of Great Lakes was rewarded for her exception service with the monthly R.O.S.E. (Recognition of Service Excellence) Award, presented by Visit Michigan City LaPorte. “It’s important to me to win this, because it means the people we help appreciate the good service we provide,” she said. “But this award isn’t for me. It’s for everybody that works here. We’re not out front like most of the people who win the R.O.S.E. Award. It’s nice to know that people realize there are other service oriented people who aren’t always on the front line.” Carr was nominated by a local Michigan City Lions Club for the friendliness she’s provided in all the years she’s served the club lunch. This is what they said about her exceptional service: For the last several years, she has served our Club week after week with a charm and helpfulness that makes us feels like one of her family. She goes out of her way to present us and our guests with an appealing and appetizing spread of food for our noon luncheons. I have often heard from our guests, many of whom are from out of town, just how enjoyable the food, service, and presentation are at our meetings. As a club committed to helping our city through service, one of the ways we can help is by showing ourselves and our city in the most impressive way to our visitors and guests. Our club feels that the efforts of her and her company are a key factor in that success. I feel that this is true not only for our club, but I know that she also works for the other service clubs in Michigan City and provides additional service at special corporate and other events throughout our area giving her a lot of contact with the public. I am sure my sentiments are widely shared by all of the others who have had the pleasure of having her provide service for them. Ed Kis, who owns Great Lakes Catering and Top Dog Restaurant, in Michigan City, said Carr is “invaluable” to the operation. “She’s great. She’s been great forever,” he said. For winning the monthly R.O.S.E. Award, Carr received a rose corsage with a $100 bill folded inside, along with a framed certificate. She’s invited to the annual R.O.S.E. Luncheon, held this year at Blue Chip Casino, Hotel and Spa, and is nominated for the state’s Hoosier Hospitality Award.
2013 December ROSE Winner
Kayle Maffei might just be the youngest person ever to be given Visit Michigan City LaPorte’s R.O.S.E. Award. A 16-year-old high school student, Maffei has been a busser at McGinnis Pub in Michigan City since August. He was nominated by a customer who was very impressed with the young man’s service. “Oh my goodness, where to begin,” said the customer. “This is probably this young man’s first job. He was so attentive, courteous and friendly. This young man will go a long way with this kind of positive attitude.” The monthly R.O.S.E. Award is given to a local customer service worker who is nominated for service above and beyond, by customers. Along with a framed certificate, winners receive a rose corsage with a $100 bill folded inside. McGinnis Pub always matches the award with another $100. R.O.S.E winners are invited to Visit Michigan City LaPorte’s annual R.O.S.E. Luncheon. Maffei will also be nominated for a statewide Hoosier Hospitality Award. “I’m very excited surprised and happy,” Maffei said. “I want to thank whoever nominated me. I work behind the scenes and I don’t always come into contact with customers.”
2013 November ROSE Winner
John and Billie Pappas, owners of LaPorte’s B&J’s American Café, were awarded Visit Michigan City LaPorte’s monthly R.O.S.E. Award this week for the month of November. The pair was nominated by a regular customer who was impressed with the welcome feeling they get every time they come in. “If anyone knows about great customer service, it’s the owner of this restaurant. I take my mother here at least once every couple of weeks. We love the delicious food, but we really love how welcoming and gracious they are. He even remembers my mother’s name and constantly checks to make sure we have what we need. There are many places in town that have good food. I recommend this restaurant because of the way they make us feel while we are here.” This is the second R.O.S.E. (Recognition of Service Excellence) Award won at B&J’s. John Pappas was awarded the honor once before. Billie Pappas, though, said this week that the honor means she and her husband are doing their job well. “It feels great,” she said. “It really means what we try to do here is being done. It’s nice to know that all the hard work we put in to make our customers feel welcome is paying off. We want to make sure everyone who comes in is happy and this lets us know that most of the time we’re doing just that.” Each month customer service employees from throughout the county are nominated for going above and beyond with customers. Those nominations are passed on to an impartial panel of judges which chooses a monthly winner. That winner is given a framed certificate and a rose corsage with a $100 bill folded inside. They are also invited to the tourism bureau’s annual R.O.S.E. Luncheon, held in the spring, and are nominated for the state of Indiana’s annual Hoosier Hospitality Award. It is easy to make a nomination just by following this link and we encourage you to make this one of your favorites. http://bit.ly/RoseNomination.
2013 October ROSE Winner
For the second time in her life, Alison Brodhacker won Visit Michigan City LaPorte County Convention & Visitors Bureau monthly R.O.S.E. Award, for the month of October. A bartender, hostess and waitress at Maxine’s Restaurant, in downtown Michigan City, Brodhacker was given the Recognition of Service Excellence Award after being nominated for her work at the local eatery. “I really love what I do and I love downtown Michigan City,” she said as she accepted her award in front of a restaurant full of friends, including her mother. “I want to make sure people like it as much as I do and make sure they have a great time while they’re here. I want them to love it here as much as I do.” R.O.S.E. nominees are touted by customers or co-workers for their dedication to customer service. It’s great service that keeps customers returning to places of business and keeps visitors coming back to LaPorte County. Brodhacker was called an “ambassador” by her anonymous nominee. “She is an ambassador for the Uptown Arts District and the city of Michigan City. She embodies the work ethic, the grace, the friendliness that it takes to make people want to come to downtown Michigan City” the nomination said. “Her customer service and attention to detail as well as her knowledge of the area puts visitors at ease. She cares deeply about her city and shows up at important city meetings to voice her opinion. Her artistic spirit is a great asset to our city's revitalization movement in the Uptown Arts District. Also, she is a talented artist and lives in the Uptown Art District.” Brodhacker received a framed certificate and a rose corsage with a $100 bill folded inside. She also is invited to the annual R.O.S.E. Luncheon hosted each spring by Visit Michigan City LaPorte and Dunes Tourism. Her nomination will also be submitted downstate for the State of Indiana’s annual Hoosier Hospitality Award.
2013 September ROSE Winner
Linda Mickevicius, owner of Beach Bum Jewels, in Michigan City, was presented Tuesday with Visit Michigan City LaPorte Convention & Visitors Bureau’s monthly R.O.S.E (Recognition of Service Excellence) Award for September. Located in the Uptown Arts District in Michigan City, Beach Bum offers handmade jewelry made from beach glass. “I'm so excited and so happy. This is so great," she said. "We try. We really try to make our customers happy. This is just so exciting." According to the customer who nominated Mickevicius, the winner went above and beyond to make a single customer happy. “I was coming from South Bend last minute and called her to see if she could make a few pieces of jewelry for me. She stayed at her shop and waited for me instead of going to the boat show, and spent several hours making pendants for me. She is always very kind and on that particular day went way above and beyond, putting me, the customer first, when she could have said ‘sorry, I can't do it,’ and gone to a boat show". I completely appreciated the fact that she stayed and did that for me. She ended up making 10 pendants for me.” As a R.O.S.E. winner, Mickevicius was awarded with a framed certificate and a rose corsage, with a $100 bill folded inside. She’ll be invited to the annual R.O.S.E. Luncheon in the spring, and will be nominated for the State’s annual Hoosier Hospitality Award.
2013 August ROSE Winner
Jean Lawson could only laud her boss and co-workers when she was given LaPorte County’s official monthly Recognition of Service Excellence (R.O.S.E.) Award. “This is the best place in the world to work,” said Lawson, who has been office manager for the LaPorte County Parks Department since October, 2006. “We’ve got wonderful staff and a wonderful boss.” Lawson won the ROSE Award after her boss, Superintendent Tim Morgan, nominated her because, as he put it, she is “the face of the department.” She’s the right and left hand when I’m not here,” Morgan said. She’s the best.” For winning the August R.O.S.E., Lawson received a framed certificate, a rose corsage with a $100 bill folded inside, and an invitation to Visit Michigan City LaPorte Convention & Visitors Bureau’s annual R.O.S.E. Luncheon, held each spring. She also will be nominated for the State of Indiana’s Hoosier Hospitality Award.